Ken Diller

Our Create Win-Win Interactions with Difficult People (9:00am - 10:30am)

Partnered, mutually winning interactions are easy when people get along.  What happens when we come cross difficult, reactive patients, families, and co-workers? In this session, participants will develop awareness about their own emotions and conditioned tendencies, and how they contribute to the quality of their interactions.  We will learn how to set the table for successful interactions with any audience, learn strategies and tools to manage our emotions before and during conflict, disarm reactive people (and interactions), and de-escalate a conflict to find solutions that include mutually winning outcomes.  

LEARNING OBJECTIVES:
At completion of this session, the participant will be able to:

• Generate awareness of how our emotions unknowingly contribute to conflict
• Learn tools to ground ourselves prior and during stressful interactions
• Learn strategies to shift conversations from tension to more ease

Our Relationship to Time: How to Efficiently Prioritize and Elevate our Relationship to Time to Avoid Burnout and Overwhelm (10:45am - 12:15pm)

Prioritizing tasks, avoiding distraction and maximizing efficiency, and effectively delegating are keys to focused results.  And, it’s an area where experienced and inexperienced employees often struggle.  In this session, we’ll look at our relationship to time, pinpoint ways to identify our highest priorities, and share best practices and tips to avoid overwhelm, burn-out, and procrastination – the time and efficiency derailers.   

LEARNING OBJECTIVES:
At completion of this session, the participant will be able to:

• Learn our personal narratives around time, and how they impact us
• Identify external and internal efficiency derailers
• Share practical tools designed to elevate our time effectiveness and avoid overwhelm and burnout​

Ken Diller is an ICF Professional Certified Coach who is hired by organizations to support and develop their leaders and their teams.  Since 2019, Ken has partnered with UNAC-UHCP as a leadership development coach, facilitator for multiple “All-Staff” meetings and leadership retreats, and leadership consulting resource.  While he has amassed over 3500 hours of coaching experience in the past 12 years, Ken’s passion to support union workers in the healthcare arena is one of the most gratifying endeavors of his career.